Question 1

What is DreamCloud made of?

Accepted Answer

DreamCloud is a 12” premium mattress available in hybrid or all memory foam construction. It’s constructed with a breathable cashmere blend cover and 2.2” of therapeutic gel memory foam, along with additional foam layers. Hybrids have individually-wrapped coils with extra edge support for stability and enhanced breathability.

Question 2

How long does it take for a DreamCloud mattress to expand?

Accepted Answer

A DreamCloud Hybrid mattress may take up to 72 hours to fully expand up to its original form. However, you can start sleeping on the mattress in a couple of hours. Please note: breaking in a new mattress always takes time. External factors like air pressure, airflow, room temperature, etc., may affect the expansion timing of the DreamCloud Hybrid mattress.

Question 3

Does the DreamCloud sleep hot?

Accepted Answer

Not at all! In fact, we designed DreamCloud with a breathable cashmere cover that wicks away excess heat and ensures airflow.

Question 4

What more can you tell me about the DreamCloud mattress?

Accepted Answer

DreamCloud is a 12” luxury mattress available in hybrid or all foam builds. It combines a cashmere cover, therapeutic gel memory foam, and coil technology on hybrids to provide the best sleep money can buy. This mattress is designed for every type of sleeper and arrives backed by our Forever Warranty,™ plus a full year sleep trial so you can make sure it is right for you, risk-free. DreamCloud arrives straight to your door and it truly is like sleeping on a cloud. We can set up your DreamCloud and remove your old mattress with our White Glove Delivery.

Question 5

What setup do you recommend for the DreamCloud?

Accepted Answer

We're certain that DreamCloud will be the dreamiest, most comfortable mattress you will have ever owned. It's super easy to set up on any foundation, base, or adjustable frame that we sell or a similar product. We do not recommend placing your mattress on the floor, plastic base, or any homemade foundation.

Question 6

What is a hybrid mattress?

Accepted Answer

A hybrid mattress offers a dreamy mix of contouring memory foam and supportive innerspring coils for the best possible sleep of your life, every night. For many people, a hybrid mattress is the ideal choice for a mattress since it’s considered to be the “best of all worlds.” Hybrid mattresses allow sleepers to enjoy the sturdy support of coils and the contouring comfort of foam for a restful night’s sleep. You won’t just have a great night’s sleep, you’ll also have a great day.

Question 7

What is the 365-night sleep trial?

Accepted Answer

DreamCloud provides you with a full year - 365 nights - to decide if DreamCloud is right for you. We encourage you to take the first 30 days to get to know your new mattress, as it can take this long for your body to adjust to the support and comfort of the DreamCloud.

If you decide for any reason during your 365-night trial period that DreamCloud is not your ideal mattress, our DreamCloud Sleep Concierge will work with you to get the item donated or otherwise disposed-of through local organizations within your community.

Our risk free trial is about 3 times longer than the industry standard. Our finance customers also enjoy the benefits of our 365 night trial. Some exclusions apply.

Question 8

What is the Lifetime Warranty™?

Accepted Answer

If you purchase a DreamCloud and it breaks from normal use at any point we will replace it at no additional charge. We believe DreamCloud should be the only mattress you ever need. We back up DreamCloud’s quality in absolute terms, with no wishy washy legal speak.Explore our Lifetime Warranty™ further.

Question 9

How do I return my DreamCloud?

Accepted Answer

It is rare for people to want to return their DreamCloud, but when it happens, we make it easy. The DreamCloud Sleep Concierge will work with you to get the item donated or otherwise disposed-of through local organizations within your community. Refunds usually post back to your account in 2 to 3 business days. Contact us by phone, email or chat and a DreamCloud Sleep Concierge representative will walk you through the process.

Question 10

Do you offer financing?

Accepted Answer

Yes, DreamCloud customers can finance their purchase via Affirm or Splitit. Explore your financing options.

Question 11

When can I expect to receive my DreamCloud?

Accepted Answer

Different mattresses and sizes have different ship times. Delivery typically takes 2 - 5 business days once your mattress has shipped, and could be arriving via FedEx Ground delivery.

Question 12

How do DreamCloud mattresses feel?

Accepted Answer

DreamCloud and DreamCloud Premier are luxury hybrid mattresses that combine soft cashmere, contouring memory foam, and supportive individually-wrapped coils to bring you the best possible sleep experience. It feels like the perfect combination of plush, luxurious comfort that lovingly cradles your body into a blissful night of perfect sleep.

Our customer reviews agree that DreamCloud’s are “like a dream” and DreamCloud sleepers often refer their friends and family to us, saying that it is the best mattress they’ve ever slept on.

The best part? You don’t just have to take our word from it, you can book your 365-night trial period on DreamCloud today.

Question 13

What is Affirm?

Accepted Answer

Affirm is a financing alternative to credit cards and other credit payment products. Affirm offers real-time financing for purchases online. With Affirm, you can buy and receive your purchase now, and pay for it in fixed monthly installments from 3, 6, 12, 18, and 24 months. For example, instead of $1,500 up front, pay only $63 a month at 0% APR over 24 months. A down payment may be required.

Question 14

Why buy with Affirm?

Accepted Answer

Here are a few of the advantages of buying with Affirm:

- Buy and receive your purchase now, and pay for it over time. This allows you to split up the price of your purchase into fixed payment amounts that fit your monthly budget.

- If Affirm approves you for a loan, Affirm discloses your loan terms before you make your purchase. You’ll know exactly how much you’ll owe each month, the number of payments you must make, and the total amount of interest you’ll be paying over the course of the loan. Affirm does not charge hidden fees.

- The application process is secure and in real-time. Affirm asks you for a few pieces of information. After you provide this information, Affirm will notify you of the loan amount you’re approved for, the interest rate, and the number of months you will have to pay off your loan, all within seconds.

- You don’t need to have a credit card to make a purchase. Affirm lends to its partners directly on your behalf.

- Affirm bases its loan decision not only on your credit score, but also on several other data points about you. You may be eligible for Affirm financing even if you don’t have an extensive credit history.

- Affirm will send you email and SMS reminders in advance of your upcoming payment. You can also enable “Autopay” to schedule automatic monthly payments on your loan.

Question 15

How does Affirm work?

Accepted Answer

Here are the steps in the Affirm loan application process:

1. Select to pay with Affirm at checkout.

2. Affirm will prompt you to enter a few pieces of information – your name, email, mobile phone number, date of birth, and the last four digits of your social security number. Please ensure that all of this information is your own and is consistent information otherwise you may experience difficulty with your checkout.

3. To ensure that you’re the person making the purchase, Affirm will send a text message to your cell phone with a unique authorization code.

4. Enter the authorization code into the application form.

5. Within a few seconds, Affirm will notify you of the loan amount you’re approved for, the interest rate, and the number of months you will have to pay off your loan. Affirm will also state the amount of your fixed, monthly payments and the total amount of interest you’ll pay over the course of the loan.

6. If you would like to accept Affirm’s financing offer, click “Confirm Loan” and you’re done. Going forward, you’ll get monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment. Your first monthly payment will be due 30 days from the date the merchant completes processing your order.

Question 16

If I've been approved through Affirm, do I have to make a down payment?

Accepted Answer

Maybe - it depends on your loan approval. Sometimes Affirm will approve a customer for a loan, but the loan amount won’t cover the entire purchase. If this happens, Affirm will contact you and let you know that if you choose to purchase with Affirm financing you’ll need to make a down payment.

Question 17

How does Affirm approve borrowers for loans?

Accepted Answer

Affirm will ask you for a few pieces of personal information – your name, email, mobile phone number, date of birth, and the last four digits of your social security number. Affirm uses this information to verify your identity, and to make an instant loan decision. Affirm will base its loan decision not only on your credit score, but also on several other data points about you. This means you may be able to obtain financing from Affirm even if you don't have an extensive credit history.

Question 18

Does Affirm perform a credit check?

Accepted Answer

Yes, when you first create an Affirm account, Affirm performs a ‘soft’ credit check to help verify your identity and determine your eligibility for financing. This ‘soft’ credit check will not affect your credit score.

Question 19

Why was I denied financing by Affirm?

Accepted Answer

Please contact Affirm https://helpcenter.affirm.com/us/s/contact-us, Affirm will notify you of the reason(s) for the decision via email.

Question 20

How do I make my payments?

Accepted Answer

Before each payment is due, Affirm will send you reminders via email and SMS that will include your upcoming installment amount and the due date. You can also sign up for autopay so you don’t risk missing a payment. Please follow these steps to make a payment:

1. Go to www.affirm.com/account

2. You will be prompted to enter in your mobile number where you will be sent a personalized security pin.

3. Enter this security pin into the form on the next page and click “Sign In.”

4. You’ll now see a list of your loans and payments coming due. Click on the loan payment you would like to make.

5. You can make a payment utilizing a debit card or ACH bank transfer.

Question 21

Are there any interest or fees associated with Affirm loans (late fees)?

Accepted Answer

Affirm loans vary between 0% APR and 36% APR simple interest. The corresponding finance charge is the only fee associated with an Affirm loan. Affirm does not charge late fees, service fees, prepayment fees, APR penalties or any other hidden fees for a late payment. They strive to always be more transparent and fair than any other form of financing.

Question 22

Shouldn't I try the DreamCloud before I buy it?

Accepted Answer

We think it’s super important to try out your DreamCloud yourself. Sleep studies show that it takes a body 4-6 weeks to adjust to a new mattress. So where better to try out DreamCloud than where it matters: in your own home? Our 365 night sleep trial makes sure you can make sure DreamCloud is right for you, at no risk. The best part? You will be trying DreamCloud in the comfort of your home, and bringing the plush life to your bedroom - where a sleep trial and DreamCloud experience should be.

Question 23

If DreamCloud is such a great hybrid mattress, why does it cost so much less than others?

Accepted Answer

We believe great sleep should be accessible to everyone! That’s why we paid just as much attention to the final cost as we did to sourcing innovative fabrics and top-of-the-line materials while building the DreamCloud mattress. We focus on providing the most dreamy, sleep experience with the best materials for a great price. You don’t have to pay thousands of dollars for a luxury mattress. Choose DreamCloud and get your best rest.

Question 24

Where does DreamCloud ship from?

Accepted Answer

DreamCloud ships from one of our many distribution centers located within the United States. Expected ship times may vary by product.

Question 25

How can you offer a Lifetime Warranty while other companies only offer 10 or 15 years?

Accepted Answer

One of our founding beliefs is that the best things should be built to last. Whilst designing and building DreamCloud we only wanted to use better quality materials, and create a stronger base than other mattresses, which we've acheived. This means that while most normal mattresses only come with a 10 or 15 year warranty, DreamCloud is warrantied for life. We know that investing in a mattress means you're investing in something you'll spend 1/3 of your life sleeping on, which makes this one of the most important purchases you'll make for your home. That’s why we built DreamCloud to last as long as you want to use it. The LifeTime Warranty means that we guarantee your mattress, the materials, and its construction, for a whole lifetime. What could be better than that?

Question 26

What is the 365-night sleep trial?

Accepted Answer

DreamCloud provides you with a full year - 365 nights - to decide if DreamCloud is right for you. We encourage you to take the first 30 days to get to know your new mattress, as it can take this long for your body to adjust to the support and comfort of the DreamCloud.

If you decide for any reason during your 365-night trial period that DreamCloud is not your ideal mattress, a DreamCloud Sleep Concierge will work with you to get the item donated or otherwise disposed-of through local organizations within your community.

Our risk free trial is about 3 times longer than the industry standard. Our finance customers also enjoy the benefits of our 365 night trial. Some exclusions apply.

Question 27

What’s the DreamCloud Lifetime Warranty™?

Accepted Answer

The DreamCloud Lifetime Warranty™ is the best warranty in the business. Period. No small type or legal speak.

If DreamCloud becomes damaged from normal use anytime during the original purchaser’s ownership, we will replace or repair your mattress at no charge. It doesn’t matter if it’s 100 years from now.

We designed DreamCloud to outlast heavy long term use, just like quality products should.

Question 28

What if the mattress compresses and forms impressions?

Accepted Answer

DreamCloud’s Lifetime Warranty™ has you covered. If impressions are 1.5” or more we will replace or repair your DreamCloud mattress.

Question 29

How can you offer a Lifetime Warranty™ while other companies only offer 10 or 15 years?

Accepted Answer

Our goals are really simple – a better mattress for the best price and we never cut corners to do so.
DreamCloud is constructed properly and we spend more on quality products and construction. We can afford to spend more on quality because we have no middlemen and no distributors demanding outsized share of the price of a DreamCloud.

Try DreamCloud risk free for a full year and see for yourself. Explore our Lifetime Warranty™ further

Question 30

What do I do with DreamCloud if I need to return DreamCloud?

Accepted Answer

Although it is very rare for someone to want to return DreamCloud, your purchase is eligible for a return within our 365-night risk-free sleep trial.

Our DreamCloud Sleep Concierge will figure out the most convenient way to remove your DreamCloud if it isn’t the perfect mattress for you.

Question 31

Do you permit exchanges?

Accepted Answer

Yes, traditional exchanges are handled by returning the original mattress through our returns process.

Call, chat or email our customer service team if there is a problem with your DreamCloud and we’ll work with you to coordinate a return or exchange. It’s up to you if you’d like to purchase your replacement before receiving the refund for your return.

Question 32

Do I need to keep any of the packing materials?

Accepted Answer

No, you do not need to keep any of the packing materials once you receive your DreamCloud. If at any point you decide to return your DreamCloud, you do not need to worry about putting it back into its original packaging.

Reach out to our DreamCloud Sleep Concierge team via phone, chat or email and we will work with you to get your mattress donated or disposed of locally.

Question 33

Do I pay for return shipping?

Accepted Answer

No, DreamCloud returns include free shipping, always.

Question 34

I live in Alaska/Hawaii. Can you ship to me?

Accepted Answer

Yes, we can ship to Alaska and Hawaii (and we do every day!). There is an additional shipping cost added during checkout.

Question 35

Can you ship internationally?

Accepted Answer

No, we currently only ship to the contiguous United States, Hawaii and Alaska.

Question 36

How much does shipping cost?

Accepted Answer

Shipping is always free within the contiguous United States, whether you’re purchasing or returning a DreamCloud mattress.

When shipping to Hawaii and Alaska, there is an additional $250 charge.

We do not ship to other U.S. territories, such as Guam and Puerto Rico.

Question 37

Where are DreamCloud mattresses shipped from?

Accepted Answer

DreamCloud typically ships to you in 7 - 14 business days from one of our distribution centers in the U.S.

Question 38

When can I expect to receive my DreamCloud?

Accepted Answer

Different mattresses and sizes have different ship times. Delivery typically takes 2 - 5 business days once your mattress has shipped, and could be arriving via FedEx Ground delivery.

Question 39

What is the shipping weight of the DreamCloud mattress?

Accepted Answer

DreamCloud weighs from 50 lbs (Twin) to 107 lbs (Cal King).

DreamCloud Premier weighs from 67 lbs (Twin XL) to 123 lbs (Cal King).

Your DreamCloud mattress may be slightly heavier than other direct-to-consumer mattresses because it’s built with better, heavier and more durable materials.

Question 40

Will you remove my existing mattress?

Accepted Answer

If you'd like to have your old mattress removed, consider adding our White Glove Service to your order. This premium service includes the setup of your new items and the removal of your old ones. The cost is $199 for the first item, with the second item included at no additional charge. Each additional item after that is just $49.

Question 41

Help! The tracking number is not to my address?

Accepted Answer

Don’t worry. Your new DreamCloud ships to our local provider in your area which might have a different Zip code than your home address.

Question 42

What is Splitit?

Accepted Answer

Splitit is a payment method where customers use a Visa or Mastercard they already have in their wallet to split the cost across monthly payments, without additional interest or fees. So you can buy and receive your DreamCloud now, but split your payments across 3, 6 or 12 months.

Question 43

How does Splitit work?

Accepted Answer

Once your order is processed, Splitit holds the full amount on your available line of credit, but reduces it in bite-sized, interest-free payments over your selected payment period of 3, 6 or 12 months.

Question 44

Why buy with Splitit?

Accepted Answer

When you buy with Splitit, you get the perks of purchasing with your Visa or Mastercard (like points, miles or cash-back benefits) without paying interest or late fees. So your large purchase is reduced into budget-friendly payments, without paying interest or late fees.

Question 45

Is there an application process for Splitit?

Accepted Answer

No, there are no additional applications to complete. Splitit works with your existing Visa or Mastercard credit limit, so you simply select Splitit during check-out and complete your purchase.

Question 46

What fees does Splitit charge me?

Accepted Answer

Splitit doesn’t charge you anything. Your purchase carries 0% interest and you’ll never pay any late fees to Splitit.

Question 47

How do I make Splitit payments?

Accepted Answer

After your initial purchase, there’s nothing more for you to do. Splitit holds the full amount of your purchase (you might see it as a ‘pending transaction’) and automatically charges you monthly payments.

As your monthly payments are charged, the full amount Splitit holds will be reduced. You’ll receive a confirmation email from Splitit after each successful payment charge.

Question 48

What forms of payment are accepted?

Accepted Answer

We accept American Express, Visa, Mastercard, and Discover and are happy to extend financing options via Affirm and Splitit.

Question 49

Do you offer financing?

Accepted Answer

Yes, DreamCloud customers can finance their purchase via Affirm or Splitit. Explore your financing options.

Question 50

Don't I need to try the DreamCloud first?

Accepted Answer

Sleep studies show (and consumers agree) that it takes the body about 30 days to adjust to a new mattress. Try DreamCloud where it matters most: in your own home.

Our 365 night sleep trial allows you to make sure your DreamCloud mattress is right for you, at no risk.

Question 51

If DreamCloud is such a great hybrid mattress, why does it cost so much less than others?

Accepted Answer

We believe great sleep should be accessible to everyone. That’s why we paid just as much attention to the final cost as we did to sourcing innovative fabrics and top-of-the-line materials while building the DreamCloud mattress.

We focus on providing the most dreamy, sleep experience with the best materials for a great price. So you don’t have to pay thousands of dollars for a luxury sleep experience.

Question 52

What is the sleep trial?

Accepted Answer

The sleep trial is a period of time where you get to test out DreamCloud in your own home. With DreamCloud, you’re able to try it out for a full year to decide if it’s the mattress for you. DreamCloud has one of the industry’s top risk free trials that is about 3 times longer than the standard.

If you decide for any reason that DreamCloud is not your ideal mattress, we’ll work with you to donate it or have it disposed-of locally and refund you 100% of your payment.

Question 53

How can you offer a Lifetime Warranty™ while other companies only offer 10 or 15 years?

Accepted Answer

Our goals are really simple – a better mattress for the best price and we never cut corners to do so.

DreamCloud is constructed properly and we spend more on quality products and construction. We can afford to spend more on quality because we have no middlemen and no distributors demanding outsized share of the price of a DreamCloud.
Try DreamCloud risk free for a full year and see for yourself. Explore our Lifetime Warranty™ further

Question 54

What is a hybrid mattress?

Accepted Answer

A hybrid mattress offers a dreamy mix of contouring memory foam and supportive innerspring coils for the best possible sleep of your life, every night.

For many people, a hybrid mattress is the ideal choice for a mattress since it’s considered to be the “best of all worlds.” Hybrid mattresses allow sleepers to enjoy the sturdy support of coils and the contouring comfort of foam for a restful night’s sleep. You won’t just have a great night’s sleep, you’ll also have a great day.

Question 55

Why should I choose a DreamCloud mattress?

Accepted Answer

The DreamCloud and DreamCloud Premier are hybrid mattresses combining the best of cashmere, memory foam and coil technology to provide the best possible sleep money can buy. There truly is no sleep experience like DreamCloud.

This mattress is designed for every type of sleeper and is backed by our Lifetime Warranty™, plus a 365-night sleep trial so you can make sure it is right for you, at no risk. If you decide your DreamCloud isn’t right for you, we’ll take DreamCloud back and refund your full purchase.

DreamCloud arrives straight to your door and you’ll discover there is no place designed to lovingly cushion every inch of your body.

Question 56

How do I assemble my DreamCloud mattress?

Accepted Answer

DreamCloud is very easy to assemble. Simply open the box and lay your mattress on a suitable basic frame or box spring.

Please note both the DreamCloud and DreamCloud Premier are extremely plush mattresses:

If you purchase the DreamCloud, make sure your frame can fit a mattress with a 14” height.
If you purchase the DreamCloud Premier, make sure your frame can fit a mattress with a 15” height.

Question 57

Do I need a box spring for my DreamCloud?

Accepted Answer

No, you don’t need a box spring but you can use a box spring. Your DreamCloud can be placed on any firm, solid surface (like a bed base), that’s structurally capable of supporting the weight of your mattress plus its sleepers.

Question 58

How long does it take for the DreamCloud mattress to expand?

Accepted Answer

While you can lay on the bed immediately after opening your mattress, it can take up to 72 hours for your mattress to fully expand.

Question 59

How do I take care of my DreamCloud mattress?

Accepted Answer

The best way to care for your DreamCloud mattress is to ensure its placed on a firm, solid surface (like a bed base), that’s structurally capable of supporting the weight of your mattress plus its sleepers.

Aside from that, you can also care for your mattress by:

Changing your bedding once a week to reduce dead skin cells, oils and sweat from coming into contact with your mattress.
Rotating your DreamCloud every three months to encourage even wear across the mattress surface. (No need to flip it though!)
Cleaning dust particles off of your mattress by vacuuming it once a month.
Installing a mattress pad or protector to protect your DreamCloud from spills and other accidental damages.
Neutralize unwanted smells by sprinkling a little baking soda across the bare mattress surface and letting it sit in natural light.

Question 60

What is a DreamCloud Classic Hybrid made of?

Accepted Answer

A DreamCloud Classic hybrid is constructed with 8 unique layers. 
 1. Cashmere Comfort Cover 
 The luxurious cashmere blend cover is soft yet durable. The moisture-wicking, breathable fabric dispels heat so you can sleep more comfortably. 
 2. Quilted Gel Memory Foam 
 CertiPUR-US® Certified gel memory foam is quilted into the cover to provide a responsive contouring feel for comfort. 
 3. Supportive Quilted Foam 
 CertiPUR-US® Certified supportive standard foam is quilted into the cover to give a cushioning feel, plus more support. 
 4. Therapeutic Gel-Infused Memory Foam 
 CertiPUR-US® Certified gel memory foam gives adaptive support and unparalleled pressure relief for your neck, shoulders, back, and hips. 
 5. Dynamic Transition Layer 
 CertiPUR-US® Certified gel foam layer before the springs gives transitional support and helps promote proper spinal alignment & lumbar support. 
 6. Individually-Wrapped Coils With Extra Edge Support 
 Individually-wrapped steel coils ensure airflow and reduced motion transfer. The perimeter is constructed with thicker coils for exceptional edge support. 
 7. Stability Base Layer 
 CertiPUR-US® Certified final layer of standard foam gives structure and orovides superior support for the layers on top of it. 
 8. Shift-Resistant Lower Cover with Handles 
 Our lower cover with tufted borders helps the inner core of your mattress stay perfectly in place. Four handles are included for seamless setup or an easy move.

Question 61

What sizes are available for the DreamCloud mattress?

Accepted Answer

The DreamCloud is available in Twin, Twin XL, Full, Queen, King and Cal King

Question 62

How much does a DreamCloud mattress weigh?

Accepted Answer

The DreamCloud weight ranges from 50 lbs (Twin) to 107 lbs (Cal King).

Question 63

How long will my DreamCloud mattress last?

Accepted Answer

Generally, most mattresses last 7 to 10 years. But at DreamCloud, our goals are simple – a better mattress for the best price.

If your DreamCloud becomes damaged from normal use anytime during your ownership, we will replace your mattress at no charge. It doesn’t matter if it’s 2039.

We designed DreamCloud to outlast heavy long term use, just like any quality product should. Explore our Lifetime Warranty™ further.

Question 64

How long does it take for a DreamCloud mattress to expand?

Accepted Answer

A DreamCloud Hybrid mattress may take up to 72 hours to fully expand up to its original form. However, you can start sleeping on the mattress in a couple of hours. Please note: breaking in a new mattress always takes time. External factors like air pressure, airflow, room temperature, etc., may affect the expansion timing of the DreamCloud Hybrid mattress.

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