Name: Socalle Platform Bed
Brand: DreamCloud
SKU: socalleframe
Price: 129 USD
Availability: InStock
Rating: 0 (0 reviews)

Question 1

Is the Socalle Bed Frame compatible with all mattress?

Accepted Answer

Yes, the Socalle Bed Frame is compatible with all mattresses. Still looking for a mattress? Check it out here! https://www.nectarsleep.com/mattress

Question 2

Can I use an adjustable base with the Socalle Bed Frame?

Accepted Answer

Yes, you can enjoy the Socalle Bed Frame with our adjustable bed for an extra customized sleep experience.

Question 3

Do I need a box spring for the Socalle Bed Frame?

Accepted Answer

No box spring is required with the Socalle Bed Frame. Designed to simplify your sleep setup, this platform bed eliminates the need for a box spring.

Question 4

What materials is the Socalle Bed Frame made from?

Accepted Answer

Your Socalle Bed Frame is made with wood with a decorative laminate for a durable yet affordable solution.

Question 5

Is the bed frame delivered in one box?

Accepted Answer

Yes, the bed frame is delivered in one box for your convenience.

Question 6

How do I assemble the Bamboo Bed Frame?

Accepted Answer

Enjoy effortless assembly with our Japanese joinery bamboo bed frame. No tools needed—simply connect the pieces for a seamless, sturdy setup.

Question 7

Do you offering financing?

Accepted Answer

DreamCloud has teamed up with Affirm and Splitit to let you make easy bite-sized payments each month—with or without credit.

Question 8

How does the 60 night product trial work?

Accepted Answer

The 60-night product trial allows you to try the Bamboo Bed Frame in the comfort of your home for 60 nights. If you're not completely satisfied within this period, let us know and we'll gladly assist.

Question 9

I also ordered a mattress, will I get the frame and mattress at the same time?

Accepted Answer

For your convenience, we ship the frame and mattress separately. This ensures each item arrives in the best condition and can be handled more easily. You may receive them on different days.

Question 10

Is the Bamboo Bed Frame compatible with all mattress?

Accepted Answer

Yes, the Bamboo Bed Frame is compatible with all mattresses. Still looking for a mattress https://www.dreamcloudsleep.com/mattress

Question 11

Can I use an adjustable base with the Bamboo Bed Frame?

Accepted Answer

TBD

Question 12

Do I need a box spring for the Bamboo bed frame?

Accepted Answer

No box spring is required with the Bamboo Bed Frame. The wood slats provide excellent breathable support.

Question 13

How is the furniture delivered?

Accepted Answer

The furniture will be delivered right to your front door, conveniently packed in a box. You may receive multiple boxes, each designed to easily fit through hallways and up stairs.

Question 14

How do I assemble the Socalle Bed Frame?

Accepted Answer

Your furniture features simple installation with minimal tools required! All hardware is included for easy assembly.

Question 15

Do you offering financing?

Accepted Answer

DreamCloud has teamed up with Affirm and Splitit to let you make easy bite-sized payments each month—with or without credit.

Question 16

How does the 60 night product trial work?

Accepted Answer

The 60-night product trial allows you to try the bedroom furniture in the comfort of your home for 60 nights. If you're not completely satisfied within this period, let us know and we'll gladly assist.

Question 17

I also ordered a mattress, will I get the bedroom furniture and mattress at the same time?

Accepted Answer

For your convenience, we ship the furniture and mattress separately. This ensures each item arrives in the best condition and can be handled more easily. You may receive them on different days.

Question 18

Where is it made?

Accepted Answer

In order to provide our customers with their best night’s sleep, we have evaluated and selected the best possible materials from around the world.

Question 19

What forms of payment are accepted?

Accepted Answer

We accept American Express, Visa, Mastercard, and Discover and are happy to extend financing options via Affirm and Splitit.

Question 20

Do you offer financing?

Accepted Answer

Yes, DreamCloud customers can finance their purchase via Affirm or Splitit. Explore your financing options.

Question 21

What do I do with DreamCloud if I need to return DreamCloud?

Accepted Answer

Although it is very rare for someone to want to return DreamCloud, your purchase is eligible for a return within our 365-night risk-free sleep trial.

Our DreamCloud Sleep Concierge will figure out the most convenient way to remove your DreamCloud if it isn’t the perfect mattress for you.

Question 22

Do you permit exchanges?

Accepted Answer

Yes, traditional exchanges are handled by returning the original mattress through our returns process.

Call, chat or email our customer service team if there is a problem with your DreamCloud and we’ll work with you to coordinate a return or exchange. It’s up to you if you’d like to purchase your replacement before receiving the refund for your return.

Question 23

Do I need to keep any of the packing materials?

Accepted Answer

No, you do not need to keep any of the packing materials once you receive your DreamCloud. If at any point you decide to return your DreamCloud, you do not need to worry about putting it back into its original packaging.

Reach out to our DreamCloud Sleep Concierge team via phone, chat or email and we will work with you to get your mattress donated or disposed of locally.

Question 24

Do I pay for return shipping?

Accepted Answer

No, DreamCloud returns include free shipping, always.

Question 25

What is Affirm?

Accepted Answer

Affirm is a financing alternative to credit cards and other credit payment products. Affirm offers real-time financing for purchases online. With Affirm, you can buy and receive your purchase now, and pay for it in fixed monthly installments from 3, 6, 12, 18, and 24 months. For example, instead of $1,500 up front, pay only $63 a month at 0% APR over 24 months. A down payment may be required.

Question 26

Why buy with Affirm?

Accepted Answer

Here are a few of the advantages of buying with Affirm:

- Buy and receive your purchase now, and pay for it over time. This allows you to split up the price of your purchase into fixed payment amounts that fit your monthly budget.

- If Affirm approves you for a loan, Affirm discloses your loan terms before you make your purchase. You’ll know exactly how much you’ll owe each month, the number of payments you must make, and the total amount of interest you’ll be paying over the course of the loan. Affirm does not charge hidden fees.

- The application process is secure and in real-time. Affirm asks you for a few pieces of information. After you provide this information, Affirm will notify you of the loan amount you’re approved for, the interest rate, and the number of months you will have to pay off your loan, all within seconds.

- You don’t need to have a credit card to make a purchase. Affirm lends to its partners directly on your behalf.

- Affirm bases its loan decision not only on your credit score, but also on several other data points about you. You may be eligible for Affirm financing even if you don’t have an extensive credit history.

- Affirm will send you email and SMS reminders in advance of your upcoming payment. You can also enable “Autopay” to schedule automatic monthly payments on your loan.

Question 27

How does Affirm work?

Accepted Answer

Here are the steps in the Affirm loan application process:

1. Select to pay with Affirm at checkout.

2. Affirm will prompt you to enter a few pieces of information – your name, email, mobile phone number, date of birth, and the last four digits of your social security number. Please ensure that all of this information is your own and is consistent information otherwise you may experience difficulty with your checkout.

3. To ensure that you’re the person making the purchase, Affirm will send a text message to your cell phone with a unique authorization code.

4. Enter the authorization code into the application form.

5. Within a few seconds, Affirm will notify you of the loan amount you’re approved for, the interest rate, and the number of months you will have to pay off your loan. Affirm will also state the amount of your fixed, monthly payments and the total amount of interest you’ll pay over the course of the loan.

6. If you would like to accept Affirm’s financing offer, click “Confirm Loan” and you’re done. Going forward, you’ll get monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment. Your first monthly payment will be due 30 days from the date the merchant completes processing your order.

Question 28

If I've been approved through Affirm, do I have to make a down payment?

Accepted Answer

Maybe - it depends on your loan approval. Sometimes Affirm will approve a customer for a loan, but the loan amount won’t cover the entire purchase. If this happens, Affirm will contact you and let you know that if you choose to purchase with Affirm financing you’ll need to make a down payment.

Question 29

How does Affirm approve borrowers for loans?

Accepted Answer

Affirm will ask you for a few pieces of personal information – your name, email, mobile phone number, date of birth, and the last four digits of your social security number. Affirm uses this information to verify your identity, and to make an instant loan decision. Affirm will base its loan decision not only on your credit score, but also on several other data points about you. This means you may be able to obtain financing from Affirm even if you don't have an extensive credit history.

Question 30

Does Affirm perform a credit check?

Accepted Answer

Yes, when you first create an Affirm account, Affirm performs a ‘soft’ credit check to help verify your identity and determine your eligibility for financing. This ‘soft’ credit check will not affect your credit score.

Question 31

Why was I denied financing by Affirm?

Accepted Answer

Please contact Affirm https://helpcenter.affirm.com/us/s/contact-us, Affirm will notify you of the reason(s) for the decision via email.

Question 32

How do I make my payments?

Accepted Answer

Before each payment is due, Affirm will send you reminders via email and SMS that will include your upcoming installment amount and the due date. You can also sign up for autopay so you don’t risk missing a payment. Please follow these steps to make a payment:

1. Go to www.affirm.com/account

2. You will be prompted to enter in your mobile number where you will be sent a personalized security pin.

3. Enter this security pin into the form on the next page and click “Sign In.”

4. You’ll now see a list of your loans and payments coming due. Click on the loan payment you would like to make.

5. You can make a payment utilizing a debit card or ACH bank transfer.

Question 33

Are there any interest or fees associated with Affirm loans (late fees)?

Accepted Answer

Affirm loans vary between 0% APR and 36% APR simple interest. The corresponding finance charge is the only fee associated with an Affirm loan. Affirm does not charge late fees, service fees, prepayment fees, APR penalties or any other hidden fees for a late payment. They strive to always be more transparent and fair than any other form of financing.

Question 34

What’s the DreamCloud Lifetime Warranty™?

Accepted Answer

The DreamCloud Lifetime Warranty™ is the best warranty in the business. Period. No small type or legal speak.

If DreamCloud becomes damaged from normal use anytime during the original purchaser’s ownership, we will replace or repair your mattress at no charge. It doesn’t matter if it’s 100 years from now.

We designed DreamCloud to outlast heavy long term use, just like quality products should.

Question 35

What if the mattress compresses and forms impressions?

Accepted Answer

DreamCloud’s Lifetime Warranty™ has you covered. If impressions are 1.5” or more we will replace or repair your DreamCloud mattress.

Question 36

How can you offer a Lifetime Warranty™ while other companies only offer 10 or 15 years?

Accepted Answer

Our goals are really simple – a better mattress for the best price and we never cut corners to do so.
DreamCloud is constructed properly and we spend more on quality products and construction. We can afford to spend more on quality because we have no middlemen and no distributors demanding outsized share of the price of a DreamCloud.

Try DreamCloud risk free for a full year and see for yourself. Explore our Lifetime Warranty™ further

Question 37

When can I expect to receive my delivery?

Accepted Answer

Once our local delivery agent has received your complete order, you’ll be contacted to select a convenient 2-hour delivery and setup window. You can expect delivery of your items within 1-3 business days after you have been contacted. Our White Glove Delivery typically adds at least 1-2 business days to the delivery time.

Question 38

How much is White Glove Delivery?

Accepted Answer

$199 covers White Glove Delivery of two items. Each additional item is $49. You’ll have the option to have your existing mattress removed.

Question 39

What is White Glove Delivery?

Accepted Answer

With White Glove Delivery, your order will ship directly to a local service provider in your area within the estimated date given at the time of your order. You’ll be contacted within 1-3 business days to schedule a delivery date and time that works best for you. Set up and removal of your old mattress will be completed by our provider, so you can relax.

Question 40

What if I need to cancel my order?

Accepted Answer

If for any reason you need to cancel your order please call our Customer Service Team at +1 (833) 237-3269. Once your order has shipped, the White Glove Delivery fee is no longer refundable.

Question 41

Will you remove my old bed frame?

Accepted Answer

Currently, our providers will only remove an old mattress.

Question 42

What should I do to prepare for my in-home setup?

Accepted Answer

To assist with a smooth delivery, please ensure your home is obstruction free (hallway clear and pets put away). The team will install your new sleep solution and safely recycle your existing mattress. They won’t be able to dissemble existing headboard/footboard setups or move them to a different room in your home. On the day of your delivery, you can expect a call when the team is 15-30 minutes away.

Question 43

How do HSA and FSA accounts work?

Accepted Answer

HSA and FSA accounts let you set aside pre-tax dollars to cover qualified health-related expenses. HSAs typically link to high-deductible health plans and funds roll over year to year. FSAs often must be used within the same calendar year. Using these funds on eligible DreamCloud sleep products can offer significant savings.

Question 44

How does using HSA/FSA funds save me money?

Accepted Answer

Purchases made with HSA/FSA funds are tax-free. Depending on your tax bracket, this can effectively reduce your mattress or adjustable base cost by up to 40% or more, making it easier to invest in better sleep.

Question 45

Why do I need a Health Assessment and Provider Review?

Accepted Answer

Some products require a brief health assessment and review by a licensed provider to confirm eligibility. This ensures your purchase aligns with HSA/FSA guidelines.

Question 46

What if only part of my cart qualifies?

Accepted Answer

If only certain products are eligible, you can pay for the entire order with a credit card and then follow instructions from Truemed to submit the eligible portion to your HSA/FSA administrator for reimbursement.

Question 47

Can I use my HSA/FSA at DreamCloud?

Accepted Answer

Yes, select Truemed as your payment option at checkout and use your HSA or FSA card like any other credit card.

Question 48

Why is only part of my mattress eligible for reimbursement?

Accepted Answer

Mattresses are considered partially eligible, meaning you can only get reimbursed for the cost of health-related advanced features beyond the cost of a basic mattress. To learn more, click here. https://help.truemed.com/en/articles/3741889

Question 49

Can I use my regular credit card at checkout?

Accepted Answer

Yes, Truemed will provide instructions on how to submit for reimbursement from your HSA/FSA administrator.

Question 50

What if I don’t have enough HSA/FSA funds to cover everything?

Accepted Answer

You can use a regular credit card to pay for your purchase, then submit the eligible portion of your cart for reimbursement from your remaining HSA/FSA balance.

Question 51

What if my HSA/FSA payment is declined?

Accepted Answer

If your HSA/FSA payment doesn’t go through, you can still complete your purchase using a credit or debit card. Contact your plan administrator for more information on why the payment was declined.

Question 52

Are there any fees associated with using Trumed’s services?

Accepted Answer

There is no cost when shopping with a Trumed partner merchant

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